Terms and Conditions

Last updated: 20/08/2025

Introduction
This website is operated by Poème Jewelry. The terms “we”, “us”, and “our” refer to Poème
Jewelry. The use of our website is subject to the following terms and conditions of use, as
amended from time to time (the “Terms”).
The Terms are to be read together with any disclaimers or notices provided on the pages of our
website. The Terms apply to all users of our website, including without limitation, browsers,
customers, vendors, and contributors of content.
By accessing and using this website, you agree to comply with the Terms and our Privacy Policy.
If you do not agree, you are not authorized to access the website, use its services, or place an
order.

1. Business Information
Poème Jewelry
Pointe Aux Sables, Mauritius
Email: hello@poememauritius.com

2. Use of Our Website
- You agree to use this website for lawful purposes only.
- You may not violate intellectual property rights, interfere with security features, or
attempt unauthorized access.
- You must be at least the age of majority in Mauritius and legally capable of entering into
a binding contract.
- You agree to provide accurate personal information (email, address, contact details) for
order processing and communication.

3. General Conditions

- We reserve the right to refuse service at any time.
- We may modify, suspend, or discontinue the website or its features without notice.
- Continued use of the website constitutes acceptance of any changes to the Terms.

4. Products or Services
- All purchases are subject to availability.
- Prices are quoted in Mauritian Rupees (MUR) and may change without notice.
- Orders suspected to be fraudulent or reselling may be cancelled.
- We do not guarantee exact colour accuracy of product images, though every effort is made for accurate representation.

5. Shipping & Delivery
- Poème Jewelry currently serves the Mauritian market only at the moment.
- Local deliveries are made within 3–5 business days after order confirmation.
- Customers are responsible for providing correct delivery information.

6. Shipping Costs
- Shipping costs are based on the weight of your order and delivery method.
- Final shipping costs will be displayed at checkout before order completion.
- Additional charges may apply to remote areas or bulky items, and you will be notified at checkout.

7. Damaged Items in Transport
If your package or product arrives damaged, please contact us immediately at
hello@poememauritius.

8. Returns, Refunds & Exchanges

Refunds Permitted:
- Returns are accepted within 30 days of purchase for unopened items in original
packaging with proof of purchase.
- Sale items are non-refundable.
- Refunds are processed to the original payment method once approved.

9. Comments, Feedback & User Content
- You are responsible for any content you post on the website.
- You may not post unlawful, abusive, obscene, or copyright-infringing content.
- We may edit, remove, or delete content deemed inappropriate.

10. Personal Information
Please review our Privacy Policy for details on how your information is collected, used, and protected.

11. Errors & Omissions
We reserve the right to correct typographical errors, inaccuracies, or omissions related to product descriptions, pricing, or availability. Orders placed with incorrect information may be cancelled or adjusted as permitted by law.

12. Disclaimer & Limitation of Liability
- The website and services are provided “as is” without warranties of any kind.
- We do not guarantee uninterrupted, error-free, or virus-free use of the website.
- We are not liable for direct, indirect, incidental, or consequential damages resulting from your use of the website.

13. Indemnification

You agree to indemnify and hold harmless Poème Jewelry, its directors, employees, and partners from any claims, losses, or expenses related to your use of the website or violation of these Terms.

14. Entire Agreement & Severability
These Terms, along with our Privacy Policy, constitute the entire agreement. If any part is found invalid, the remaining Terms continue to apply.

15. Governing Law
These Terms are governed by the laws of Mauritius. Any disputes shall be resolved exclusively in Mauritian courts.

16. Questions or Concerns
For inquiries, please email
Email: hello@poememauritius.com